The temperature battery consumption is affected by temperature, network signal quality and device configuration. You are therefore advised not to make changes to the settings. In case the device power is depleted, you can purchase replacement battery from Safaricom. You can contact Safaricom support through phone using whitelisted phone numbers 0722002222 and 0204272222 or email businesssupport@safaricom.co.ke if you require further assistance.

Safaricom Temperature Tag solution is a plug and play cold chain monitoring solution that can be installed easily in any asset including long term storage facilities i.e., freezing chambers, pharmaceutical storage and transportation assets, temperature-controlled premises i.e., data centers, greenhouses among other temperature-controlled environs.

Bills shall be sent automatically via email to the billing contact you provide.  In case you fail to get the bill or wish to change the billing contact details, please contact Safaricom support through phone using whitelisted phone numbers 0722002222 and 0204272222 or via email business.support@safaricom.co.ke

You can pay for the service via M-PESA, cheque or EFT.  · You can contact Safaricom support through phone using whitelisted phone numbers at 0722002222 and 0204272222 or via email business.support@safaricom.co.ke for assistance

You can contact Safaricom support through phone using whitelisted phone numbers 0722002222 and 0204272222 or via email business.support@safaricom.co.ke

You can use Safaricom Temperature Tag solution anywhere in Kenya or selected countries where Safaricom has established roaming partnerships. Contact your account manager for details of other countries where you can use the solution.