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© 2026 Safaricom Business. All Rights Reserved.
Company
Discover
Terms of Service
Customer Support
+254 722 002 222
business.support@safaricom.co.ke
business@safaricom.co.ke
© 2026 Safaricom Business. All Rights Reserved.
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Businesses can send high and low volumes of SMS quickly and efficiently to their staff, suppliers or customers through an online portal.

Why Choose Bulk SMS
Business can practice simply action mass advertising, get customer feedback, get visibility of your SMS balances and track the messages sent.
We handhold your business to design, develop and implement a portal for bulk SMS, and train you how to use the portal.
Benefits
Reliability
Bulk SMS is reliable to businesses making it a tool to deliver time-sensitive information or promotional messages.
Privacy
Bulk SMS has an aspect of confidentiality whereby the user is able to tell who is communicating to them via the Sender ID.
Cost effective
Bulk SMS is cost effective for businesses allowing them to send high and low volume messages to clients, staff and suppliers instantly.
Frequently asked questions (FAQs)
• Fill in an application form (see attachment). o If you have a sender ID, send a letter confirming ownership of Sender ID name together with the application form o If you do not have one, request for one at a one-off charge of 5000/= per network (excl. TAX) • Open a business account with Safaricom (you can use your existing account) • Pay for your desired package- Since this is a prepaid service, you will require to make a prepayment equivalent to your desired package. The payment can be in the form of an LPO. • An email will then be sent to you with portal access credentials and user guides. •A Sender Id (Number Masking) The client will advise on the sender Id to be configured on the code so as to mask it and have the users receive an SMS from an alphanumeric ID. This serves to win the confidence of the users as they will be able to tell who is communicating to them. To Note: •Bulk SMS is subject to strict regulation by the communication authority to prevent spamming. As such there will be need for registration of the intended recipients for the purposes of populating the recipients’ database complete with phone numbers. The regulator expects that the service is an opt-in; alternatively, Customer may request CAK to grant special approval or exemption for this purpose.
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