Enterprise customers have access to dedicated relationship managers and can also reach out to a dedicated business support channel, 2222 or business.support@safaricom.co.ke • End users can call line 200 if they are on postpay or hybrid, or 100 if they are on prepay

To terminate the service, The Enterprise customer will need to write to Safaricom through their account manager and relationship manager and follow the existing post pay termination process.

Unused data and SMS do not roll over and expire at the end of each billing cycle.

Submit a formal request in writing to your relationship manager. Prorated charges will apply.

Dial *200# and select 'My Account' then 'Corporate Postpaid Plans balance'.

You'll receive an SMS alert before your resources are exhausted.

Yes, end-users will earn Bonga Points based on the bundle value, provided they've enrolled via *126#.

The priority is: • Bundles with the shortest validity (e.g., daily, weekly). • 30-day Post-pay bundles like Corporate Postpaid Plans. • Earlier purchased bundles

No, Corporate Postpaid Plans cannot be shared or used for roaming.

Bills are sent by the 5th of each month to the registered email address, covering all employee numbers under the account. Payment for the previous month is due by the 16th.

You'll receive prorated resources and a bill for the remaining days of the month.

The Fair Usage Policy (FUP) allows you to maintain internet connectivity even after reaching your data limit, with reduced speeds. Internet access stops at maximum data unless you have additional credit, airtime, or a bundle.

A deposit may be required based on Credit Control approval. Exempt customers may not need to pay a deposit.

You'll need to provide: • A list of mobile numbers to be added to the plan. • Filled in Corporate Postpay Application Form. • Standard KYC documents.

Yes, you can request different plans for different staff or groups within your organization. This can be managed through your relationship manager

A formal request should be made through your relationship manager, including the list of new mobile numbers and KYC documents. Activation typically occurs within two working days.

Fill out the Corporate Postpaid application form and submit it to your relationship manager. Activation will be completed within two working days.

Yes, you can switch between plans by formally requesting through your relationship manager. A prorated charge might apply if the switch occurs mid-cycle.

Yes, existing customers can request to be switched to the new plans through submitting request to a Safaricom account manager.

Plans are valid for the entire month, with no rollover of unused resources. New resources are credited on the 1st of each month.