For support and incident management you can reach out to Business Support by; •       Calling 0722002222 •       Emailing business.support@safaricom.co.ke

Video surveillance system in place (IP network ready): Safaricom will review customer setup to ascertain compatibility and make recommendations based on customer requirements. Connectivity: you should have either; • Internet (any provider) OR Safaricom MPLS • Router/ firewall with configurable Site-site VPN service

Per-camera licenses for remote access & management of cameras • Web client, Mobile app and desktop client access • Cloud storage • Platform access support

If on Post-pay: Monthly bills shall be sent to you via email at the end of the month. Initial month will only be billed for the number of days used from the date of installation. If on Prepay: One will be expected to pay for service before usage. Afterwards, service will be due for payment after 30 days from the date of payment. In case payment is not made on time, service will be disconnected until payment is made.

A full-feature, cloud – based video surveillance solution for smart management, storage and analysis of CCTV systems in geographically distributed locations

The bill payment can be made in the following ways; • Make a payment via M-PESA Paybill - 200200 Account Number - (Your safaricom Business Account number) e.g., 1-xxxxxxx • Present cash, cheque at a Safaricom shop

A one-off setup fee of KES 500 is applicable per camera. However, installation does not cover any internal LAN setup that may be required.

Typically no. However, Safaricom will recommend required hardware or software you will need to be included if the need arises to assure a secure connection for the service

Within 10 days of receiving your request.

Cost of service is dependent on the number of cameras you wish to add to the service. It is priced and tiered as indicated in the table below; *Rates are tax exclusive