Fair Usage Policy (FUP) means that the LTE 3 Mbps package has a data usage limit. Bundle allocation for LTE Internet for Business 3 Mbps is as below. Usage is transitioned to the second browsing speed upon exhaustion of the first bundle for the maximum speed. This renews monthly.

This is a fast and affordable internet connection for small to medium sized businesses.

a.    A duly filled Business Connectivity application form provided by a Sales agent or at a Safaricom Shop b.    Certificate of Incorporation or Business permit for the business c.    KRA PIN Certificate d.    Identification of Contact Person

Internet For Business is offered all over Kenya in areas covered by Safaricom Business Fibre and/or 4G LTE network.

Fiber Connectivity Service: Customer will get free Wi-Fi enabled router for service set up. The free router is to be used exclusively for provision of this service and will remain the property of Safaricom to be re-possessed when a customer chooses to unsubscribe from the service. LTE/Simcard Connectivity Service: Customer will purchase either: An internal Wi-Fi enabled router at prevailing prices and get a free sim card where customer is getting an indoor kit or Purchase a Wi-Fi enabled router which comes with an external antenna/access terminal at prevailing prices and get a free simcard if customer wants external kit.

Fibre service installation process will commence immediately upon payment with the intention to complete installation within the shortest time possible. For LTE, service provisioning is done from the shop at the point of kit collection.

Fibre service installation process will commence immediately upon payment with the intention to complete installation within the shortest time possible. For LTE, service provisioning is done from the shop at the point of kit collection.

You will not be expected to pay any additional fees for installation. However, installation will not cover any internal LAN office cabling at the customer premise.

Postpay plan: Monthly bills shall be sent to you via email at the end of the month. First month will only be billed for the number of days used from the date of installation (proration). You will need to pay a deposit equivalent to one month’s payment during the service activation. Prepay plan: You will be expected to pay for service before usage. Afterwards, service will be due for payment after 30 days from the date of payment. In case payment is not made on time, service will be disconnected until payment is made. Prepaid is currently be available for Fibre connections only.

Postpaid bill payment can be done in the following ways: a)     Via M-PESA paybill 200200 using the account number or circuit ID b)     Present cash, a cheque or pay via M-PESA at a Safaricom Shop Prepaid payment is done via USSD - *485#

No. 4G Internet for Business will be provided on best-effort access. For the volume-based packages, speeds will be up-to a maximum of 5Mbps. Unlimited packages will either be up-to a maximum of 3Mbps or 5Mbps as applicable.

You can subscribe to the packages here https://www.business.safaricom.co.ke/products/60-4g-internet-for-business on a post-pay plan. The packages are in two access plans for volume based and unlimited based on allocated resources. For the promo, all new customers on 4G Internet for Business will get a one-off 40GB extra bundle at the point of activation, valid for 30 days.

Yes. The allocated resources on each package are valid for 30 days after purchase. The top up bundle will be valid for 60 days.

Call 2222 or 0722002222 for any support queries or send email to business.support@safaricom.co.ke.

Yes, you can have more than one service at a time but on different devices and/or location as per your needs.

One can manage their account(s) and subscription(s) through *485# with capabilities to: • View your links. • Check your monthly bill. • Make payments. • Buy top bundle. • Check bundle balance.

You can purchase the same bundle or a bundle of your preference via *485# and select Get Connected and pay with M-Pesa. This bundle purchase is treated as a one top up payment but the monthly bills still remain. The bundle purchase is done from the registered number of the LTE package.

These packages do not have speed throttling upon achieving a certain level of resource utilization. Customer will access service for up-to the maximum speed provided. There is a possibility of exhausting allocated bundles for the volume-based packages in which case, you can upgrade to a higher package or buy a top up bundle via *485#.

Moving with the router may affect the service you experience if you move the device to an area without good signal strength. It is therefore recommended to continuously use the service at the area it was set.

a.    A duly filled Business Connectivity application form provided by Sales agent or at a Safaricom shop. b.    Certificate of Incorporation/Registration or Business permit of the business c.    KRA Pin Certificate. d.    Identification of Contact Person. A service deposit payment equivalent to one month’s payment during the service activation process for the post-pay plan. Customer will also need to pay for the 4G router at prevailing retail price. 4G routers are currently on offer with a 65% discount for all new connections retailing at Ksh 3500 for the promotion period. We are also offering an option where routers are sold on amortization over 12 months, 24 months and 36 months. Amortization will require credit vetting and customer to sign a contract for the period.