Business Fibre is a high-speed, cost-effective internet service designed specifically for business customers, offering reliable and fast connectivity.

Business Fibre is billed on a postpaid basis. You will receive an invoice on the 1st of each month, with payment due by the 16th. The first bill will include prorated charges for the onboarding month and the full charge for the following month.

For support, contact us via: • Phone: +254 722 002222 • Email: business.support@safaricom.co.ke • USSD: *485# (for billing and outages) • Online: Safaricom Business Support

Yes, you can apply for a service change through our sales teams to migrate to the new Business Fibre packages.

Currently, Business Fibre is only available on a postpaid basis. We will notify you if prepaid options become available in the future.

No, installation is free, and equipment is provided at no additional cost. However, the equipment remains Safaricom’s property and must be returned if you terminate the service. Note that internal LAN office cabling is not included.

Business Fibre is available throughout Kenya in areas covered by Safaricom. You can subscribe to multiple connections based on your location and needs.

Installation begins after payment is received and is typically completed as quickly as possible. Our installation partners will contact you to schedule the setup once your order is processed.

We offer three (3) Business Fibre packages with the following options:

Completed Business Connectivity application form provided by an authorized sales agent or at any Safaricom shop. • Certificate of Incorporation/Registration or business permit • KRA Pin Certificate • Identification of the contact person

Onboarding Payment: Deposit via Paybill 140140 or at Safaricom shops (cash or cheque). Monthly Payments: Pay via Paybill 200200 using your service account number as the account number or at Safaricom shops. The bill is due on the 16th of each month. A 10-day grace period may apply, but disconnection may occur if payment is not received within 90 days of the due date. Other credit collection actions may be applied to recover any outstanding bill amounts after termination.