This a suite of security solutions designed to mitigate cybersecurity threats to your business while accessing the Internet. It provides clean Internet to business by removing undesirable content.

Cost of service is dependent on the Internet bandwidth currently subscribed to. It is priced and tiered as indicated in the table below: (*Rates are tax exclusive)

For existing Safaricom Business customers; • An active business Internet service (the one you wish to secure) • A duly filled and signed application form provided by our sales agent • Contact details of your business representative authorized to request for changes For new Safaricom Business Customers you will additionally need to submit: • Certificate of Business Registration • KRA PIN certificate

Any business wishing to, (or already) subscribed to Safaricom’s Business Internet service. Please reach out us through; a)   Your Safaricom Business Account Manager b)   By requesting a callback here – business.safaricom.co.ke

Your business’ Internet traffic is routed through a network security appliance known as a Unified Threat Management (UTM) appliance • This UTM appliance is a cloud firewall hosted within Safaricom Network that provides secure inbound and outbound internet access • Based on your requirements, we apply the security policies to meet your business needs across all your locations where the service is deployed • This service is monitored and managed on your behalf by our security experts 24/7/365, who are also on hand to schedule and carry out any policy changes you may require

Within 3 days of receiving your request.

This service does not require any additional hardware installation.

There are no installation/ setup fees applicable for the NetBastion Service. However, installation will not cover any internal LAN setup that may be required.

We can scope and provide an appliance – based solution that works in a similar way. Reach out to us for further information.

If on Post-pay: Monthly bills shall be sent to you via email at the end of the month. Initial month will only be billed for the number of days used from the date of installation. If on Prepay: One will be expected to pay for service before usage. Afterwards, service will be due for payment after 30 days from the date of payment. In case payment is not made on time, service will be disconnected until payment is made.

The bill payment can be made in the following ways; Make a payment via M-PESA • Paybill - 200200 • Account Number - (Your safaricom Business Account number) e.g., 1-xxxxxxx Present cash, cheque at a Safaricom shop

For support and incident management you can reach out to Business Support by; •   Calling 0722002222 •   Emailing business.support@safaricom.co.ke