A customer gets a secured internet connection based on their business needs that has anti-malware, anti-virus, web filtering that helps reduce cyber security breaches leading to enhanced productivity in the workplace.

A business’ incoming and outgoing internet/web traffic passes through a cloud-based firewall that blocks and drops unwanted or malicious traffic e.g. malicious programs, and prevents access to inappropriate web content etc.

The deposit payment during sign-up can be paid via M-PESA Paybill 140140, or at any Safaricom shop by cheque or cash. Monthly bills can be paid through M-PESA Paybill 200200 using your service account as the account number, or at any Safaricom shop. The bill is due on the 16th day of the invoice month. A 10-day grace period from the due date is allowed at the discretion of Safaricom before you are disconnected. If you will not have paid the full bill 90 days after disconnection, your subscription will be terminated, and the service deposit used to offset the outstanding bill. Other credit collection actions may be applied to recover any outstanding bill amounts after termination.

No. Secure Fibre is currently offered on postpaid billing.

No. Safaricom does not charge for installation. Equipment offered for connection will be free. The equipment however remains the property of Safaricom and will be recovered if you terminate your connection. Installation will not cover any internal network office cabling at your business premises.

A duly filled application form provided by Sales agent or at a Safaricom shop. • Certificate of Incorporation/Registration or business permit of the business (for new customers) • Identification of Contact Person

Service installation process will commence immediately upon payment with the intention to complete installation within the shortest time possible. Our installation partners will be in touch once order processing and payment is completed to arrange for installation.

Yes. You can apply for a service change through our sales teams.

Reach out to us through our support line 2222(0722 002222), email to businesssupport@safaricom.co.ke or through our sales teams for any support issues. You can also dial s *485# for some select queries/items like billing and outages. We are available online through https://www.business.safaricom.co.ke for further assistance.

Secure Internet on Fiber is a fast and reliable network that enables businesses to safeguard their data by providing a network that has anti-virus, anti-malware and inspects and mitigates any intrusion. Secure internet on Fiber is available for business customers in a building where Safaricom fibre has not been deployed.

Secure Fibre service is offered all over Kenya in areas covered by Safaricom Fibre. A customer can subscribe to more than one connection which will be billed separately at the end of the month.